Customer reply drafts
Prepare a response using approved FAQs and service information. Give your team the original question and a draft they can check.
AI AGENTS & ASSISTANTS
Useful AI.
A human touch.
Help your team find information, make sense of messages and prepare the next step. We build AI assistants around a specific job, your business context and clear boundaries.
For teams answering repeated questions or spending too much time reading, sorting and drafting.
A LITTLE PRACTICAL HELP.ILLUSTRATIVE EXAMPLE
CUSTOMER QUESTION
Do you offer ongoing support once our new website is live?
Draft replyYes. We can agree ongoing website care, including maintenance and improvements. The team can help you choose the right level of support for your site.
Based on approved service information.
Your team checks the detail and sends the reply.
These are prepared examples, not a live AI conversation.
TOOLS WE WORK WITHOpenAI
n8n
Supabase
OpenClaw
OpenAIn8nSupabaseOpenClawBUILT AROUND YOUR BUSINESS
A little help with
the information overload.
The useful starting point is a job your team understands. We define what the assistant needs to know, what it may do and when it should hand over.
Enquiry triage
Summarise a new message, identify the type of request and suggest the next owner. Keep the original context with the handover.
Internal knowledge
Help colleagues find answers in agreed documents and policies, with references to the information used and a route for unanswered questions.
Information from documents
Extract agreed fields from incoming text or documents, flag missing details and pass the result into a review or workflow.
Notes into next steps
Turn meeting notes or a long conversation into a draft summary, actions and questions for your team to review.
Actions with approval
Connect the assistant to agreed tools and tasks. Set permissions and human approval around actions that need closer control.
FROM FIRST CHAT TO EVERYDAY USE
Give it a job.
Give it boundaries.
A small team, a shared plan and a clear next step. You stay involved as the work takes shape.
- 01
Define the task
We agree the users, the desired output and how you will judge whether the assistant is useful.
- 02
Prepare the context
We identify approved information, access permissions and who will keep that information up to date.
- 03
Test real examples
We check representative requests, unclear questions and cases where the assistant should stop or hand over.
- 04
Introduce it carefully
Your team gets a walkthrough, review responsibilities and an agreed plan for feedback and improvements.
LET’S MAKE THE SCOPE CLEAR
Your people stay
part of the process.
AI can produce incorrect or incomplete answers. We design around that reality, with an agreed review process, information sources and limits on what the assistant can do.
What helps us get started
- A clearly defined task and examples of good answers
- The information it can use and who can access it
- Actions that need approval and situations that need a handover
And what does it cost?
We scope the assistant, its connections and any ongoing care together. Your proposal also explains the third-party model, hosting and usage costs that apply to the chosen setup.
GOOD QUESTIONS. STRAIGHT ANSWERS.
Is an AI assistant the same as a chatbot?
A chatbot is one way to interact with an assistant. The useful part may also sit behind an enquiry form or an internal workflow, helping your team without a public chat window.
Will it answer everything automatically?
Only where that behaviour is agreed and appropriate. A sensible starting point is often a draft or recommendation for a person to review, with a clear handover for uncertain requests.
Can it use our own information?
Yes, we can design it around selected documents, FAQs or business records. We first check the format, quality, access requirements and how updates will be maintained.
What happens to the information we provide?
We agree the information needed, where it is processed and stored, and who can access it. The details depend on the providers and configuration, and are reviewed before the setup is approved.
Can it work with our existing apps?
Where the apps support suitable connections and permissions, it can form part of a wider workflow. We define its tool access and any approval steps as part of the project.
DARTFORD, KENT · WORKING ACROSS THE UK
Which question do you
keep answering?
Bring us a repeated task or a mountain of information. We’ll explore where AI could help.
Talk through an AI idea