Know what is included
Your agreement sets out the systems, routine checks, support time and responsibilities covered.
AFTER LAUNCH IS STILL PART OF THE JOB
Good work.
Kept that way.
Websites change. Apps update. Your business moves on. We help look after the things we build, with a clear plan for maintenance, support and improvements.
The right care
for the moving parts.
Select the part of your setup you’d like help looking after. The exact checks and support are agreed around your project.
01 / WEBSITE CAREKeep the essentials
Keep the essentials
in good shape.
Agree a regular routine for the website, hosting and components we support.
- Updates and compatibility checks
- Backups and an agreed recovery approach
- Checks on key pages, forms and links
- Performance reviews and scoped improvements
Clear expectations.
A familiar team.
Support works best when everyone knows what is covered and what happens next.
Know how to get help
We agree your contact route, availability and response expectations. Urgent issues are handled against that arrangement.
Know when work is extra
New features, larger changes and third-party costs are discussed separately before we begin.
A few useful
questions.
Already working with us? Use your agreed support route, or email info@theauburnweb.co.uk.
Can you look after an existing website?
We can review the setup, access and current condition first. That helps us agree what we can support and whether any initial remedial work is needed.
Is hosting included?
Hosting can form part of a website arrangement. We explain hosting, software subscriptions and any separate usage charges in your proposal.
Is support available around the clock?
Availability and response expectations are agreed in your support arrangement. This page does not promise a 24-hour response service.
What if an external app changes?
We investigate the effect on the connections we support. Routine maintenance and larger changes are handled according to the agreed scope.
Can we add improvements over time?
Yes. We can plan changes around your priorities, with a clear scope and cost for the next piece of work.
ONE USEFUL NEXT STEP
Let’s keep
things moving.
Tell us what you have and the kind of support you need.